Frequently Asked Questions

Simply click the “Get Started” button on our homepage, enter your email and password, and verify your email address. You’ll be guided through a quick onboarding wizard. No credit card required for the 14‑day trial.

Yes, we offer a 14‑day free trial on all paid plans (Starter, Pro, Business). You get full access to features of the plan you select, including email and WhatsApp campaigns, analytics, and API access. No credit card needed to start.

Go to “Contacts” → “Import”. You can upload CSV files, connect your CRM (HubSpot, Salesforce) via API, or manually add contacts. Our system auto‑deduplicates and validates emails/phone numbers.

Absolutely. Markuzai unifies both channels in one platform. You can design, schedule, and track email + WhatsApp campaigns side‑by‑side, with unified analytics per contact.

Yes, on Pro and higher plans. You can test subject lines, content, and send times. Personalization uses custom fields (name, company, etc.) and dynamic content blocks.

You’ll receive a notification 3 days before the trial ends. If you don’t upgrade, your account will be paused. You can always resubscribe or export your data.

Yes. You can change your billing cycle at any time from the Billing settings. Annual plans save 25% compared to monthly. Changes are prorated.

Yes, we provide a 30% discount for verified non‑profit organizations and educational institutions. Contact our sales team with your proof of status.

Navigate to “Settings” → “Team Members”. Enter their email and assign a role (Admin, Editor, Viewer). They’ll receive an invitation link. Role‑based permissions ensure secure collaboration.

Yes. Go to “Account Settings” → “Profile”. You can change your email (verification required) and update your password anytime. 2FA is also available.

Absolutely. We use 256‑bit encryption for data at rest and TLS 1.3 for data in transit. We are GDPR and CCPA compliant, and SOC2 Type II audit is completed annually.

Yes, we offer a full REST API for managing campaigns, contacts, and analytics. API keys can be generated in “Developer Settings”. Webhooks are available on Business and Enterprise plans.

We guarantee 99.99% uptime for Enterprise, 99.95% for Business, and 99.9% for Pro plans. Our infrastructure is hosted on AWS with multi‑region redundancy.

Our system automatically sets up SPF, DKIM, and DMARC for your sending domains. Check our deliverability guide or request a dedicated IP pool (Business+). Also avoid spammy content and use double opt‑in.

First, ensure the recipient has opted in and your WhatsApp Business account is active. Check the message template status. If issues persist, contact support with the message ID.